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Please
ensure you understand and agree to the following
important points before making an appointment :-
Booking
Procedure
All bookings must
be made via either the online booking service link
on this website or via email with the same details
as on the booking form. I dont take bookings via
sms, phone calls, instant messenger on the internet
- UNLESS I have seen you previously.
In response to your
booking enquiry an automated response is sent from
my website server so that you know the form has
gone through. If you do not wish to receive this
response, please book via normal email.
On the day of your
appointment you need to contact me via a phone call
to confirm our arrangments. This must be done at
least two hours prior to your appointment time.
If you do not call at least two hours prior I will
have to assume that you are not going to show up
for your appointment and as listed below a cancellation
fee then becomes payable.
Please do not book
unless you are sure you can keep your appointment
time and make the required confirmatory call at
least 2 hours before.
If you cannot attend
for genuine reasons such as illness, work delays
then a courtesy call or email as soon as practical
would be appreciated otherwise you would need to
pay the required cancellation fee listed below before
making another appointment and would need to pay
any future appointment fee up front.
Deposits
A 50% deposit is
required in advance for all Bookings
of 2 hours or longer and 25% deposit for tour appointments
of 1 hour, and a 50% deposit for tour bookings of
1.5 hours or longer. Deposit is required to be processed
at least 2 business days before appointment for
Adelaide bookings (this is because with both methods
it takes 2 business days for the payment to reach
my account). Deposit is required 2 days before tour
commences for tour bookings.
A 50% deposit is
required for Dinner and Dessert Specials in Adelaide.
For Overnight and
Weekend Indulgences and Longer bookings, a 50% deposit
is required on confirmation of the booking and the
balance 2 business days prior to our liason. (Confirmation
of the booking, means that I have agreed to date
and time and you have accepted the fee quoted and
wish to proceed with making a booking)
I will contact you
with details of how to pay deposit once I confirm
your appointment.
Should I not be
able to keep our appointment for any reason, the
deposit will be returned to you in full within 24
hours of my notification and your advice of where
you wish the funds remitted to.
Cancellations
Please be aware
that I have a cancellation Policy.
No fee is payable
if you cancel your standard appointment (1.5 hrs
and 2 hrs) 48 hours or more before. All other time frames for standard bookings (3 hrs, 4 hrs etc) incur a cancellation fee listed below.
Where a deposit has been paid,
any balance after deducting cancellation fee will
be returned to you, I will contact you to arrange
this.
A cancellation fee of 25% of
booking cost applies for cancellations notified
up to 24 hours before appointment time.
The cancellation fee for all
bookings over 1 hour is 50% of booking fee for appointments
cancelled within 12 hours of appointment time. Appointments
cancelled between 6-12 hours incur a 75% cancellation
fee.
If you cancel less than 6 hours
from your booking time the cancellation fee is 100%
of what the booking fee would have been.
3 hours standard bookings or
longer, Dinner and Dessert, Overnight, Weekend and
longer bookings carry a flat 25% cancellation fee,
for cancellations made within 7 working days of
your appointment time. Cancellations made on the day for
incur a 50% cancellation fee. Any difference between
deposit and cancellation fee will be returned.
Cancellation fee may be applied
as a credit on a future appointment, if you rebook
within 1 month.
Unfortunately amounts
paid for travel expenses cannot be reimbursed, but
a credit will be given on future appointment if
made within 3 mths.
A $100- cancellation
fee applies if you attend the booking (at my townhouse)
and you subsequently decide I am not right for you.
This is to cover my time and costs in getting ready
for your appointment.
For bookings at
your hotel, the cancellation fee is 50% of the booking
fee.
If you make an appointment
and fail to show up or show me the courtesty of
cancelling your appointment (this also includes
when you dont bother to contact me to confirm your
arrangment at least two hours prior), a cancellation
fee is payable. If you wish to rebook an appointment
at a future time you will need to pay my fee in
advance plus any cancellation fee owing.
If you have made
a long term arrangement with me and seek to cancel
this arrangement after it has started a cancellation
fee of 25% of the total arrangment is payable.
Discounts and Specials
From time to time discounts and
specials are offered to either newsletter members,
FIA members, or both. These offers are only available
where no other discounted rate is in place. This
means if you are already getting a discounted rate
for being a regular client, or are still paying
an older rate due to being a regular client, any
offers do not apply. This is because you are already
receiving a substantial discount on your bookings.
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